Redress at 10: An Analysis of Addressing HIV-related Discrimination in Jamaica

The Jamaican Network of Seropos­itives (JN+) manages a redress system for people living with HIV. Through this system, JN+ collects cases of HIV-related discrimination and refers them to a redress partner to investigate, mediate, or provide damages to people who have experienced discrimination. Through a series of in-depth interviews with Jamaican stakeholders, HP+ examines the challenges with JN+’s redress system, compares the system against the World Bank’s framework for effective grievance redress mechanisms, and offers recommendations to improve client satisfaction and trust in the system and to strengthen internal systems and structures.

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